The Imperial Palace Casino in Biloxi, Mississippi Sucks!
The Imperial Palace Casino in Biloxi, Mississippi Sucks!
The Imperial Palace Casino in Biloxi, Mississippi Sucks!
Hey Google! Are you getting this?
Let me say it again;
"The Imperial Palace Casino in Biloxi, Mississippi Sucks!"
In case you haven't figured it out yet, I'm canceling today's edition of
"MLM Mondays" for a special "blogger's rant" (It's a long one)
My wife and I decided to go out for the evening Saturday Night. We made the hour drive over to Biloxi,(pronounced Buh-Luxie) Mississippi to have dinner and visit a couple of the renovated post-Hurricane Katrina casinos. It's been a year since the massive hurricane destroyed most of the Mississippi Gulf Coast and the recovery and rebuilding effort is coming along nicely; with massive amounts of money from the re-opening casinos providing tax revenue and employment opportunities to the residents.
I'd encourage anyone that wanted to vacation on the Gulf Coast to do so, and enjoy sugar white beaches, excellent seafood, and top-notch entertainment.
Anyway, back to my topic, and in case you have forgotten, it's;
"The Imperial Palace Casino in Biloxi, Mississippi Sucks!"
So, my wife and I make the drive over to Biloxi, and the first casino we decide upon was The Imperial Palace Casino(which sucks.)
The "I-P" as it likes to be called was one of the first casinos to re-open and in their rush to get back into business they neglected to include any semblance of opulence, luxury, or ventilation.
This casino doesn't live up to that Vegas-image you might see on "CSI", nor does it live up to that Native-American casino you saw on "Family Guy".
First, it was hot. Not warm, HOT...as in no ventilation, as in the A/C barely worked. Imagine a throng of thousands; thousands of mostly desperately broke and unwashed people thrown together for hours on end; now imagine them chain smoking, drinking endless rounds of alcohol, and sweating.
Nope, James Bond in a tuxedo playing Baccarat was no where to be seen.
Second, we decided to have dinner first.
Remember that horde of people I was telling you about? They wanted to eat, too. There was a two-hour wait for the buffet, and the line went on forever.
Every other restaurant(I think there was 4) also had a wait of an hour or more. We finally got on a waiting list at the Grill, and waited 40 minutes, but did manage to have a nice dinner with good service. But, I had to trade down from my craving for dungeness crab to the menu that the grill offered; and opted for a steak sandwich. The dinner was the only semi-bright moment in the evening.
But, here is the REAL reason why I should buy the domain name,
WWW.THE IMPERIAL PALACE SUCKS.COM
Shortly after arriving, my wife went to the cashier's cage to buy a roll of quarters. You see, my wife has this thing she likes to do, where she wanders about the casino, just placing a quarter into available slot machines that she "feels" lucky about. Go Figure. It makes her happy.
She asks the cashier for a roll of quarters. The cashier says, "What you want quarters for, you making a phone call?"
It seems that since we last visited a casino last year, they have done away with quarters or tokens, and now the machines only take paper money and pays off with a voucher ticket.
That's right, no more "plinkety-plink" metal on metal sound when the slot machines payoff. They now make a computerized sound and prints out a little ticket that you can redeem for your cash.
The cashier explains this by saying..."Them machines don't take nothing but dollar bills! You don't need no quarters."
So, my darling wife goes to a slot machine and puts in a dollar and wins 12 bucks. By this time though, she has thought about the line, "What you want quarters for, you making a phone call? Them machines don't take nothing but dollar bills! You don't need no quarters."
She decides she didn't like that tone, and goes back to the same cashier window to redeem her 12 dollar voucher and asks the cashier for her name.
The cashier wants to know why my wife needs her name and my wife explains that she thought possibly that the cashier was rude earlier.
The cashier apologizes profusely by saying, "I don't know what you are talking about! I've never seen YOUR UGLY FACE BEFORE! YOU MUST be DRUNK!
My wife collects her 12 dollars from another cashier and gets the name of the rude cashier from her badge on her shirt, as she turns to leave.
Now, my wife would be the first to tell you that Hugh Hefner has not invited her to the Playboy Mansion, but she still turns heads when she walks down the street and I'm still amazed she decided to hook up with the likes of me so many years ago.
Also, my wife is a tea-totaler, a non-drinker, we have a Culligan water cooler in our house and she drinks about 12 glasses a day. She simply doesn't get drunk.
When I heard about this episode, I immediately took my wife to the front desk of the "Imperial Palace Sucks" and asks to speak with someone about this cashier's rude behavior.
I was offered a form to fill out, but declined and asked to speak to a manager personally. After a few minutes, my wife and I was greeted by a Casino host. WE asked if we could speak privately about a rude employee, but was told that where we stood would be fine. ( the front desk was across from one of the casino's lounges, complete with a live band playing well above 120 decibels)
The casino host took down our name and address, the name of the cashier, and then weakly apologized by saying, "I'm sorry you experienced that, we've never received a complaint about that person; I'm not saying it didn't happen, and we will address it."
That's it.
Oh yeah, she did say, "I hope you give us a second chance."
I then told her, that I was not impressed with her apology, I thought that the cashier needed to be moved to a NON-customer service position, and that I would be writing a full-fledge-righteous-indignation blog post on this very night and to please inform her bosses to please read "The Imperial Palace Sucks" at "On The Road With Dave"
Right after that, I asked her one last question, "Could you give me directions to The Biloxi Grand Casino?"
In closing, I just want to add that I-P may stand for Imperial Palace, but I think the more appropriate choice would be:
Inconsiderate People, Incredibly Poor, and Icky-Poo.
"The Imperial Palace Casino in Biloxi, Mississippi Sucks!"
